Ocean and Nature Inspired Handcrafted Artisan Jewelry

 

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Guarantee:

All of my jewelry pieces are guaranteed for one year against defects. Pieces that have been dropped and broken (yes, stones can break), or have been subjected to abuse are not guaranteed. If a piece breaks due to a defect, it will be repaired or replaced, or a full refund will be issued including shipping costs.

I will also repair pieces that are older than one year or have been damaged due to abuse, message me a description of the piece (preferably with a photo) and purchase info, and I will provide a quote (please note that some unique beads and stones are not replaceable).

Be sure to mail the piece to me via an insured, trackable method.

It is best to remove all jewelry before putting on or taking off clothing, that seems to be the most frequent cause of breakage. Wire jewelry does not like for the wire to be bent, it will eventually cause breakage. Also, delicate pieces are not intended for playing sports or continuous wear. Wear them to the office, out to dinner and on special occasions and they will last for many years.

Payment:

I accept credit cards and PayPal via Etsy Direct Checkout.

Please pay for your item(s) within 24 hours. If you need more than 24 hours, I will gladly work with you if you contact me promptly. If I do not hear from you within 24 hours, I will assume you have changed your mind, and I will cancel the transaction.

State sales tax rates are applied at checkout.

Custom orders: I require payment up front for all custom work. You will receive a photo of the finished piece before it is mailed in case there are any small adjustments that need to be made.

Shipping:

***Due to Covid-19, there may be shipping delays.*** All items are shipped from Delray Beach, Florida, USA via the US Postal Service. I only ship to U.S. addresses. Your purchase will ship within 1-3 business days (made to order pieces may take longer, please check individual listings). You will receive an email with a tracking number when it ships.

***Avoid delays and lost packages: make sure you have entered the correct ship to address during checkout, that is the one I will use. If you have not updated your address and it has changed, please contact me immediately so I can correct it.***
 

Refunds and Exchanges:

If you would like to return an item, return it within 30 days via an insured, trackable method and I will issue a refund less shipping. If there is a problem with an item that was my fault, or the item is not as described, I will issue a full refund including shipping.

All items are shipped with insurance and delivery confirmation, and I will provide a refund including shipping cost if an item is lost in the mail. I wait five weeks before issuing a refund in case there is some kind of unforeseen delay at the postal service (if you provided an incorrect address at checkout, your package will not be eligible for a refund until it is returned to me by the USPS). If you want better odds that your package will arrive quickly, you will need to purchase an upgrade to Priority Mail.

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All designs and content on this website Pauline Walsh Jacobson.

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