All of my jewelry pieces are guaranteed for
one year against defects. Pieces that have been dropped and
broken (yes, stones can break), or have been subjected to abuse
are not guaranteed. If a piece breaks due to a defect, it will
be repaired or replaced, or a full refund will be issued
including shipping costs.
I will also repair pieces that are older than one year or have
been damaged due to abuse, message me a description of the piece
(preferably with a photo) and purchase info, and I will provide
a quote (please note that some unique beads are not
Be sure to mail the piece to me via an insured, trackable
It is best to remove all jewelry before putting on or taking off
clothing, that seems to be the most frequent cause of breakage.
Wire jewelry does not like for the wire to be bent, it will
eventually cause breakage. Also, delicate pieces are not
intended for playing sports or continuous wear. Wear them to the
office, out to dinner and on special occasions and they will
last for many years.
I accept Visa, Mastercard,
Discover and American Express (most debit cards should work as
well). You can pay via Etsy Direct Checkout or PayPal.
Please pay for your item(s) within 24 hours. If you need more
than 24 hours, I will gladly work with you if you contact me
promptly. If I do not hear from you within 24 hours, I will
assume you have changed your mind, and I will cancel the
Texas residents are subject to 8.25% state sales tax.
Custom orders: I require payment up front for all custom work.
You will receive a photo of the finished piece before it is
mailed in case there are any small adjustments that need to be
All items are shipped from St. John, U.S. Virgin Islands, USA
via the US Postal Service. Your purchase will ship within 1-3
business days (made to order pieces may take longer, please
check individual listings). You will receive an email with a
tracking number when it ships.
***Avoid delays and lost packages: make sure you have entered
the correct ship to address during checkout, that is the one I
will use. If you have not updated your address and it has
changed, please contact me immediately so I can correct it.***
USA: I ship to all states, territories, APO's and FPO's. Pieces
priced under $100 are shipped via First Class Mail (2-5 business
days) in a padded bubble envelope. Pieces priced $100 and over,
and one of a kind necklaces are shipped via Priority Mail (2-3
INTERNATIONAL: Pieces priced under $100 are shipped via First
Class Mail International in a padded bubble envelope (delivery
time varies by destination, but usually 2-3 weeks).
Pieces priced $100 and over and one of a kind necklaces are
shipped via Priority Mail International (6-10 business days).
Delivery times may be longer for remote areas. Buyers are
responsible for paying all customs fees, taxes, tariffs, duties,
etc. that may occur at the time of delivery. I reserve the right
to cancel orders to be shipped to countries for which shipping
insurance is not available.
Refunds and Exchanges:
If you would like to return an item, return it
within 30 days via an insured, trackable method and I will issue
a refund less shipping. If there is a problem with an item that
was my fault, or the item is not as described, I will issue a
full refund including shipping.
All items are shipped with insurance and delivery confirmation,
and I will provide a refund including shipping cost if an item
is lost in the mail. I wait two weeks before issuing a refund
for items shipped to US addresses in case there is some kind of
unforeseen delay at the postal service (if you provided an
incorrect address at checkout, your package will not be eligible
for a refund until it is returned to me by the USPS). First
Class Mail International takes approximately 2-3 weeks (may take
longer for remote areas). Please do not request a refund for an
item lost in the mail any earlier than 5 weeks after receiving
the shipping confirmation email in case there is some unforeseen
delay with the postal service. If you want better odds that your
package will arrive quickly, you will need to purchase an
upgrade to Priority Mail International.
Statement: Any information obtained as a result of a
visit to this website is not shared with anyone outside of
Jacobson Associates, Inc. Moving to another web site via
any of the links on this website places the user under the
privacy policies of that site.
actively trade links with quality web sites with content
related to jewelry making. With the exception of a few
friends, I do not list individual jewelers. I always ask for
permission, so please ask for permission before linking to
me. I do not knowingly link to sites with adult or offensive
material, excessive popup windows or invasive marketing