Ocean and Nature Inspired Handcrafted Artisan Jewelry

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Policies

Guarantee:

All of my jewelry pieces are guaranteed for one year against defects. Pieces that have been dropped and broken (yes, stones can break), or have been subjected to abuse are not guaranteed. If a piece breaks due to a defect, it will be repaired or replaced, or a full refund will be issued including shipping costs.

I will also repair pieces that are older than one year or have been damaged due to abuse, message me a description of the piece (preferably with a photo) and purchase info, and I will provide a quote (please note that some unique beads are not replaceable).

Be sure to mail the piece to me via an insured, trackable method.

It is best to remove all jewelry before putting on or taking off clothing, that seems to be the most frequent cause of breakage. Wire jewelry does not like for the wire to be bent, it will eventually cause breakage. Also, delicate pieces are not intended for playing sports or continuous wear. Wear them to the office, out to dinner and on special occasions and they will last for many years.

Payment:

I accept Visa, Mastercard, Discover and American Express (most debit cards should work as well). You can pay via Etsy Direct Checkout or PayPal.

Please pay for your item(s) within 24 hours. If you need more than 24 hours, I will gladly work with you if you contact me promptly. If I do not hear from you within 24 hours, I will assume you have changed your mind, and I will cancel the transaction.

Texas residents are subject to 8.25% state sales tax.

Custom orders: I require payment up front for all custom work. You will receive a photo of the finished piece before it is mailed in case there are any small adjustments that need to be made.

Shipping:

All items are shipped from St. John, U.S. Virgin Islands, USA via the US Postal Service. Your purchase will ship within 1-3 business days (made to order pieces may take longer, please check individual listings). You will receive an email with a tracking number when it ships.

***Avoid delays and lost packages: make sure you have entered the correct ship to address during checkout, that is the one I will use. If you have not updated your address and it has changed, please contact me immediately so I can correct it.***

USA: I ship to all states, territories, APO's and FPO's. Pieces priced under $100 are shipped via First Class Mail (2-5 business days) in a padded bubble envelope. Pieces priced $100 and over, and one of a kind necklaces are shipped via Priority Mail (2-3 business days).

INTERNATIONAL: Pieces priced under $100 are shipped via First Class Mail International in a padded bubble envelope (delivery time varies by destination, but usually 2-3 weeks). Pieces priced $100 and over and one of a kind necklaces are shipped via Priority Mail International (6-10 business days). Delivery times may be longer for remote areas. Buyers are responsible for paying all customs fees, taxes, tariffs, duties, etc. that may occur at the time of delivery. I reserve the right to cancel orders to be shipped to countries for which shipping insurance is not available.

Refunds and Exchanges:

If you would like to return an item, return it within 30 days via an insured, trackable method and I will issue a refund less shipping. If there is a problem with an item that was my fault, or the item is not as described, I will issue a full refund including shipping.

All items are shipped with insurance and delivery confirmation, and I will provide a refund including shipping cost if an item is lost in the mail. I wait two weeks before issuing a refund for items shipped to US addresses in case there is some kind of unforeseen delay at the postal service (if you provided an incorrect address at checkout, your package will not be eligible for a refund until it is returned to me by the USPS). First Class Mail International takes approximately 2-3 weeks (may take longer for remote areas). Please do not request a refund for an item lost in the mail any earlier than 5 weeks after receiving the shipping confirmation email in case there is some unforeseen delay with the postal service. If you want better odds that your package will arrive quickly, you will need to purchase an upgrade to Priority Mail International.

Privacy Statement:  Any information obtained as a result of a visit to this website is not shared with anyone outside of Jacobson Associates, Inc.  Moving to another web site via any of the links on this website places the user under the privacy policies of that site.

Links:  I actively trade links with quality web sites with content related to jewelry making. With the exception of a few friends, I do not list individual jewelers. I always ask for permission, so please ask for permission before linking to me. I do not knowingly link to sites with adult or offensive material, excessive popup windows or invasive marketing techniques.

 

 

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